97 High StreetPrestwoodBucks, HP16 9EUTel: 01494 890900
Please see below a link to local Alzheimer's Society Autumn 2019 services within Bucks.
Autumn 2019 Services
If you wish to register as a new patient, please request and complete a medical form for each person wishing to join the practice. You will also be required to provide proof of identity and proof of address. The receptionist will provide you with a health questionnaire for completion. Your previous medical records will be applied for through the health authority.
Forms can also be downloaded from the above "Registering Online" tab.
All new patients are expected to make an appointment for a New Patient Check with a practice nurse. Please make an appointment for this check with a member of the reception team when registering. You will then be able to discuss your current health status, concerns and medication.
Once registered, you have the right to see any of our doctors, but you may prefer one particular doctor so that you can receive a more personal service. We would encourage you to see your usual doctor for on-going problems.
You should not be refused registration or appointments because you don’t have a proof of address or personal identification at hand. It is not considered a reasonable ground to refuse registration. This also applies if you are an asylum seeker, refugee, a homeless patient or an overseas visitor, whether lawfully in the UK or not.
If you fall under one of the above mentioned patient groups, please download one of the ‘How to register with a GP’ patient leaflets below and bring it with you when you register with a GP practice. If you have problems registering with the practice, there is advice on what do to and where to go for further support.
From the 1st of April 2015, practices are required under the contract to allocate a named, accountable GP to all patients (including children).
All patients who were on the practice list prior to the 1st of April 2015 have since been allocated a named accountable GP, as at the 30th of June 2015. Patients have been notified of their allocated named GP via text message and opportunistically when attending the surgery. If you are not aware which GP you have been allocated, please ask a member of our reception team who will provide you with this information.
All new patients who register with the practice after the 1st of April 2015 will be allocated their named accountable GP within 21 days of registration.
The named accountable GP will take lead responsibility for the coordination of all services required under the GMS contract and ensure they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP)
Please be aware that this allocation does NOT stop you from seeing any of the GPs at the practice.
In the event that a patient confirms they do not want a named accountable GP, the practice will record this information in the patient record; the requirement to allocate a named accountable GP will therefore not apply. In addition any patient who expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
Please use the contents page within the new patient pack to determine which forms you require to complete.
Please find below our Practice Documents available to download.
1. Adult New Patient Pack
2. Child New Patient Pack(16 years and under)
Please complete and read all forms and return to our reception team with two forms of identification in order for your registration to be processed without delay.
From January 2015 patients may choose to register at a surgery of their choice. Patients who live out with the ‘traditional’ practice boundaries will have their registration reviewed individually to assess whether it is ‘clinically reasonable’ for the patient to register or remain registered at the Practice as those patients who are out with the ‘traditional’ boundaries will cease the right to home visiting and out of hours services when the patient is unable to attend their registered practice. The practice will notify the patient of successful registration via a letter explaining fully registration type.
In addition those patients who are deemed out of area but have been accepted as a patient can and will be reviewed periodically to ensure that the registration type is still clinically appropriate and practical for this registration arrangement. If it is professionally decided that this arrangement is no longer clinically appropriate the practice will inform the patient by letter.
For more information about registering with a General Practitioner please visit: http://www.nhs.uk/NHSEngland/AboutNHSservices/doctors/Pages/NHSGPs.aspx
Due to an increase in the number of waster appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement a strict Did Not Attend Policy. If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor. If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours' notice. We can then offer the appointment to someone else.
DNA Policy - Practice Policy
Coming soon .....
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Download the Temporary Resident Registration Form
Privacy Notice (This information is also available to view in our reception area)
John Hampden Surgery
How we use your information
Our Privacy Notice explains why we collect your information and how that information may be used.
Under the Data Protection Act 1998 we must ensure that your personal confidential data (PCD) is handled in ways that are transparent and that you would reasonably expect. The Health and Social Care Act 2012 has altered the way that personal confidential data are processed. Consequently, you must be aware and understand these changes and that you have the opportunity to object and understand how to exercise that right.
Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare.
NHS health records may be processed electronically, on paper or a mixture of both and through established working procedures and best practice coupled with technology we ensure your personal data is kept confidential and secure. Records held by us may include the following:
We obtain and hold data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. We can disclose your personal information if:
(a) It is required by law;
(b) You consent – either implicitly or for the sake of your own care or explicitly for
other purposes; and
(c) It is justified in the public interest
Some of this information is held centrally and used for statistical purposes. Where we hold data centrally, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the Practice will always endeavour to gain your consent before releasing the information.
The Health and Social Care Information Centre (HSCIC), under the powers of the Health and Social Care Act 2012 (HSCA), can request Personal Confidential Data (PCD) from GP
Practices without seeking patient consent. The Care.Data Programme allows PCD to be collected by the HSCIC to ensure that the quality and safety of services is consistent across the country. Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.
You may choose to withdraw your consent to personal data being used in this way. When we are about to participate in a new data-sharing project we will make patients aware by displaying prominent notices in the Practice and on our website at least four weeks before the scheme is due to start. Instructions will be provided to explain what you have to do to ‘opt out’ of each new scheme.
A patient can object to their personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.
Risk Stratification is a process that helps your family doctor (GP) to help you manage your health. By using selected information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or in the surgery and any existing health conditions that you have. This will alert your doctor to the likelihood of a possible deterioration in your health. The clinical team at the surgery will use the information to help you get early care and treatment where it is needed. NHS Central Southern CSU DSCRO (the regional processing centre) supports GP Practices with this work. NHS security systems will protect your health information and patient confidentiality at all times.
Please note that you have the right to opt out of Risk Stratification.
Should you have any concerns about how your information is managed, or wish to opt out of any data collection at the Practice, please contact the practice, or your healthcare professional to discuss how the disclosure of your personal information can be limited.
Patients have the right to change their minds and reverse a previous decision. Please contact the practice, if you change your mind regarding any previous choice.
We will use limited information about individual patients when validating invoices received for your healthcare, to ensure that the invoice is accurate and genuine. This will be performed in a secure environment and will be carried out by a limited number of authorised CSU staff. These activities and all identifiable information will remain with the Controlled Environment for Finance (CEfF) approved by NHS England. Where possible we will strive to use the NHS number as a quasi-identifier to preserve your confidentiality
Our partner organisations
We may need to share your information, subject to agreement on how it will be used, with the following organisations:
Access to personal information held about you
Under the Data Protection Act 1998, you have a right to access/view information we hold about you, and to have it amended or removed should it be inaccurate. If we do hold information about you we will:
If you would like to make a ‘subject access request’, please contact the Practice Manager in writing. There may be a charge for this service.
Any changes to this notice will be published on our website and in a prominent area at the Practice.
We are registered as a data controller under the Data Protection Act 1998. The registration can be viewed online in the public register at:
How we keep your personal information confidential
We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information
Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security.
Further documents : NHS Constitution
The Care Record Guarantee
These documents are also held in our reception area for reading.
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