The practice accepts prescription requests by:
- Submitting the completed right hand side of your prescription to the surgery, positing it in the lobby letter box or passing it to a receptionist.
- Completing a GP triage / admin request via our website.
- Prescriptions for those 16 and under ONLY can be emailed to johnhampdensurgery@nhs.net
- If HOUSEBOUND - telephone the surgery and a member of our team will support.
- Or via your online services through the NHS APP or NHS Online Services Wesbite. Please ask at reception for details.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Ordering prescriptions The practice would like to encourage patients where possible to use the NHS App, NHS Online Services Wesbite or email to order your prescriptions. This was the system before Covid. You can still ring us if you can't manage these methods and you can't post your prescription request through our letter box. The change is to reduce the number of phone calls we are getting and so make it easier for patients to get through to us early morning.
For help setting up the NHS app or access through NHS Online Services Wesbite please use the link above ' NEED HELP USING OUR ONLINE APPS'
However, where a patient is noted to be HOUSEBOUND we will be happy to support over the phone requests.