Welcome to John Hampden Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. Please see our National Patient Survey results to see how fellow patients rate us.
We would like to reassure all our patients that General Practice is open and here for all who need to use our services. (Our statement about this can be found here .) Please don't hesitate to contact us and don't be put off by the Covid situation. Alternatively, use our online service AskFirst (formerly AskNHS) and don't forget, if your complaint is mild, try contacting NHS111 by phone or online or your pharmacy. Always call 999 for a life-threatening illness or injury.
· Please don’t use email when contacting the surgery. More patients are now emailing us with their medical conditions. But this can actually slow down getting advice from the doctors and it doesn’t save us time. Why? We have policy of only telephone contact because it is quicker and more reliable. We can quickly ask you questions to understand how to help you best without possibly several exchanges of email. And there is less chance we’ll miss something this way, so it’s safer. That is why we only look at our inbox twice a day.
· Flu jabs Flu booking has begun for patients aged 65 or over by the end of March 2022 and eligible patients under 65. We've texted as many patients as we can. Book either by ringing the surgery or using the NHS App. The clinic for 65+ is on 2nd October, and for under 65s on 9th October. If you can't make these dates, please contact us in the week beginning 18th October when we will be able to advise about alternative clinic dates You may have heard in the news that vaccine suppliers are now warning there could be a week or so delay in flu vaccine supplies. We very much hope to stick to giving jabs on 2nd or 9th October so please keep on booking appointments for then. We've been told that we'll know a week before each vaccine delivery if there will be a delay and we'll let you know straightaway then if we'll have to reschedule your jab.
At the moment both face-to-face and remote appointments can only be booked by ringing the surgery: telephone 01494 890900. We don't want to open up the surgery to more patient visits at present: we would have to shut altogether if staff came down with Covid. But we are reviewing this regularly. Meanwhile, face to face appointments will continue where medically necessary after clinicians have triaged each patients needs.
Everything you need to know about when we are open, which GPs and nurses are on duty, and how to get care when we are closed can be found in the ‘opening times’ pages of our website. Look at ‘practice staff’ pages to see details of our GPs, nurses, practice manager, receptionists, health visitor, and adult community health care team. Our repeat prescription system is computerised and easy to use – see here.
If you come to the surgery, there’s a public car park next door. The surgery has disabled access and a disabled toilet.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
New patients: see here for information about how to register
Our clinics: we provide family planning, child immunisation, blood tests, asthma and spirometry monitoring, chronic disease reviews, heart disease and ECG monitoring, travel advice, routine injections, an ante-natal clinic, etc. Full details are on our ‘clinics and services’ pages of our website. Our receptionists are trained in care navigation, which means they can direct you to appropriate support and services.
Blood tests: unfortunately the wait for routine blood tests is now around 4 weeks. This is because of the backlog, and because tests take longer due to the need to wash down between patients. You can help by booking you test well in advance of when you need it. And if you have an urgent medical need for a test, we will support and advise where and when this can be done. At present we have enough supplies of vials for blood tests: we will update this page if in future we have to restrict routine blood tests because of the national shortage reported in the media.
Thanks to everyone who has been looking at this page for updates rather than ringing us; but do call if you have any other medical concerns - we're open for business!
We are now working toward a safe and new way of working for the future: face-to-face appointments will continue where medically necessary after clinicians have triaged each patient’s needs. See Covid page for the surgery’s full statement.
Vaccinations: information about the continuing vaccination programme can be found on the NHS website. Ring 119 if you believe you are due a first or second jab or book online using the website. The NHS have advice on going abroad – please do NOT contact the surgery.
We are pleased to announce that Mid Chilterns Primary Care Network has been approved to administer COVID Booster Vaccinations. For patients registered at John Hampden Surgery you will be contacted to book into a COVID Booster Vaccination clinic when you reach the 6 month anniversary from your second vaccine.
The JCVI advises that the booster vaccine dose is offered no earlier than 6 months after completion of the primary vaccine course (two doses). Therefore please wait for us to invite you, and to notify you of the date of the clinic you will be eligible for.
It is vitally important that you attend a booked appointment for your Booster as we will have specifically reserved one for you once eligible. You will not be able to be vaccinated earlier then 6 months. We will be running clinics once a week for the next 12 weeks
Given the continued pressures on the Practice we ask that you do not call the Practice regarding your COVID Booster – we will contact you when you are eligible and arrange an appointment for you.
Dr Mallard-Smith, Dr Roberts and Dr Payne
(Site updated 21/09/2021)