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Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Appointments

Please be aware that appointments with the GP are 10 minutes in length. If you feel you may require a longer appointment please make the receptionist aware at booking.

Please note: If you are more than 10 minutes late for your appointment it is likely you may be asked to re-book an alternative appointment. 

During the month of May we have had in total 2 hours and  40 minutes of appointments which have not been attended!

Breakdown

  • GP appointments - 0 Minutes (This equates to 0 face to face appointments)
  • Nurse appointments - 2 hours 40 mins

Between April 2019 and March 2020 the surgery has had 60 hours of DNA'd appointments.

At a time where the demand for appointments is extremely high it is imperative if you cannot attend you appointment please notify the surgery at your earliest convenience to ensure these appointments can be offered to patients who may need them.

DNA Policy

Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement a strict Did Not Attend Policy. If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor. If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours' notice. We can then offer the appointment to someone else.

DNA Policy - Practice Policy

 
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