Noticeboard

FLU - UPDATE OCTOBER 2020

Practices and pharmacies alike have faced an increased demand this flu season in uptake of the flu vaccination. Currently all available vaccines held and awaited delivery have been allocated to those who have booked an appointment. We are awaiting further guidance from NHS England regarding accessing further supplies but this guidance is likely not to be received until November.

Please be rest assured if you  have yet to get your vaccine this flu season, and fall into the NORMAL cohort of eligibility (*NOT 50-64 years without a chronic disease) we are working as best we can to ensure further stocks are procured from the government reserve as earliest as possible and we have raised our concerns with our local commissioning group who have escalated to NHS England.

*Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you MAY be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you should have received an invite and may be awaiting further contacting regarding more supplies of vaccine.

We share your frustrations as a team and will be in touch with all eligible groups as and when guidance is cascaded to us about potential stock that we can access.

Thank you for your patience - DR Mallard-Smith and Partners


Urgent Treatment Centre at Wycombe Hospital

The Urgent Treatment Centre at Wycombe Hospital, which is open 8am-8pm every day and measures are in place for patient safety.   To pre-book an appointment, call 111 or use 111 online, for injuries and illness concerns. Some walk-in patients will be accepted, but you are asked to call 111 to make sure you’re directed to the most appropriate place for your care.

Patient Group Survey 2020-21

The PPG have completed the annual patient survey. Please see link below for the annual report.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Appointments

Please be aware that appointments with the GP are 10 minutes in length. If you feel you may require a longer appointment please make the receptionist aware at booking.

Please note: If you are more than 10 minutes late for your appointment it is likely you may be asked to re-book an alternative appointment. 

During the month of August we have had in total 30 minutes of appointments which have not been attended!

Breakdown

  • GP appointments - 0 Minutes (This equates to 0 face to face appointments)
  • Nurse appointments - 30 mins

Between April 2019 and March 2020 the surgery has had 60 hours of DNA'd appointments.

At a time where the demand for appointments is extremely high it is imperative if you cannot attend you appointment please notify the surgery at your earliest convenience to ensure these appointments can be offered to patients who may need them.

DNA Policy

Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement a strict Did Not Attend Policy. If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor. If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours' notice. We can then offer the appointment to someone else.

DNA Policy - Practice Policy

 
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