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Public Health Alert

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS Has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

what to do if you have symptoms?

Stay at home for 7 days if you have either:

  • High temperature
  • New continuous cough

DO NOT come to the surgery, pharmacy or hospital. 

You DO NOT need to contact NHS 111 to tell them you're staying at home.

Please visit the NHS UK site to read the advice about staying at home. -

Use the NHS 111 ONLINE coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your symptoms get worse
  • your symptoms do not get any better after 7 days

The NHS 111 online service can be accessed by visiting:

At the moment from Monday the 16th of March the surgery will be remain open however our doors will be closed. Patients who have planned scheduled appointments will be the only patients allowed to entry to the practice, please use the door bell to indicate arrival.

We would ask all other patients who DO NOT have a scheduled appointment to NOT attend the surgery and to telephone us to allow us to triage your query.

We will continue to communicate with our patients when changes occur in these developing times.

We thank all our patients in advance for your support and patience.

Dr Mallard-Smith and Partners.

JHS Patient Participation Group

The Patients’ Voice

Nine patients form a patients group committee.  We try to collect feedback from fellow patients and represent patients’ views to the surgery.  We meet roughly every 6 weeks, including four meetings with one of the GPs and the practice manager.  The minutes of these meetings are placed on the surgery website (under ‘PPG News’) and a summary is put on the PPG’s noticeboard in the surgery waiting room.

So, if you’ve got any ideas about how the surgery might do something different or better, please get in touch by emailing us on You can also leave a note marked “for PPG” at the surgery reception. We will not pass on your name to the surgery unless you ask us to.

There are two other ways patients can get involved:

  • you can join our email list of patients we contact once or twice a year for views on particular surgery issues.  This includes our annual patients’ survey
  • you can join our committee and take part in our discussions which cover things like the changes to surgery services, how to collect patient feedback, improving the surgery website, addressing issues raised by patients, the implications of the changing face of primary care, and surgery priorities for spending money raised by patients.

Contact us on if you are interested in either.

We write articles for each edition of the surgery's quarterly newsletter and produce a short annual report listing what we have done over the past 12 months (see 'PPG News').  We worked with the surgery to produce a one-page summary of what patients can expect from the surgery and what the surgery expects from patients - see Surgery Service Levels ​.



Ann, Sue, John, Nick and Barry


Other News

Our Patient Group have worked with us to develop an article which outlines some advice about what patients can expect from the surgery and in turn what the surgery expects from our patients. We hope this information is helpful and provides useful guidance.

please see attached link: Surgery Service Levels

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