FLU - UPDATE November 2020

We have secured extra stock of flu vaccine please contact us is you fall into one of the eligible groups. Please note those who fall under the 50-64 new group who don't have a chronic disease and this would be the first year of offer we have been advised by NHS England that we are not to vaccinate this group yet. We will announce further information relating to this age group as and when it is filtered from NHS England.

Thank you

Flu Update October 2020

Practices and pharmacies alike have faced an increased demand this flu season in uptake of the flu vaccination. Currently all available vaccines held and awaited delivery have been allocated to those who have booked an appointment. We are awaiting further guidance from NHS England regarding accessing further supplies but this guidance is likely not to be received until November.

Please be rest assured if you  have yet to get your vaccine this flu season, and fall into the NORMAL cohort of eligibility (*NOT 50-64 years without a chronic disease) we are working as best we can to ensure further stocks are procured from the government reserve as earliest as possible and we have raised our concerns with our local commissioning group who have escalated to NHS England.

*Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you MAY be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you should have received an invite and may be awaiting further contacting regarding more supplies of vaccine.

We share your frustrations as a team and will be in touch with all eligible groups as and when guidance is cascaded to us about potential stock that we can access.

Thank you for your patience - DR Mallard-Smith and Partners

Urgent Treatment Centre at Wycombe Hospital

The Urgent Treatment Centre at Wycombe Hospital, which is open 8am-8pm every day and measures are in place for patient safety.   To pre-book an appointment, call 111 or use 111 online, for injuries and illness concerns. Some walk-in patients will be accepted, but you are asked to call 111 to make sure you’re directed to the most appropriate place for your care.

Patient Group Survey 2020-21

The PPG have completed the annual patient survey. Please see link below for the annual report.

JHS Patient Participation Group

The Patients’ Voice

Nine patients form a patients group committee.  We try to collect feedback from fellow patients and represent patients’ views to the surgery.  We meet roughly every 6 weeks, including four meetings with one of the GPs and the practice manager.  The minutes of these meetings are placed on the surgery website (under ‘PPG News’) and a summary is put on the PPG’s noticeboard in the surgery waiting room.

So, if you’ve got any ideas about how the surgery might do something different or better, please get in touch by emailing us on You can also leave a note marked “for PPG” at the surgery reception. We will not pass on your name to the surgery unless you ask us to.

There are two other ways patients can get involved:

  • you can join our email list of patients we contact once or twice a year for views on particular surgery issues.  This includes our annual patients’ survey
  • you can join our committee and take part in our discussions which cover things like the changes to surgery services, how to collect patient feedback, improving the surgery website, addressing issues raised by patients, the implications of the changing face of primary care, and surgery priorities for spending money raised by patients.

Contact us on if you are interested in either.

We write articles for each edition of the surgery's quarterly newsletter and produce a short annual report listing what we have done over the past 12 months (see 'PPG News').  We worked with the surgery to produce a one-page summary of what patients can expect from the surgery and what the surgery expects from patients - see Surgery Service Levels ​.



Ann, Sue, John, Nick and Barry


Other News

Our Patient Group have worked with us to develop an article which outlines some advice about what patients can expect from the surgery and in turn what the surgery expects from our patients. We hope this information is helpful and provides useful guidance.

please see attached link: Surgery Service Levels

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