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NHS APP

Get the NHS App

We have decided to use the NHS App instead of Patient Access for online access in future, although we’ll still respond to Patient Access requests.  The NHS App has a number of advantages for you and us, which we have described on the Online Services page of the surgery website where there are also instructions on how to upload the NHS app and register with it. 

 

Welcome to John Hampden Surgery  

  

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.  Please see our National Patient Survey results to see how fellow patients rate us. 

  

We would like to reassure all our patients that General Practice is open and here for all who need to use our services.  (Our statement about this can be found here .)  Please don't hesitate to contact us and don't be put off by the Covid situation.  Alternatively, use our online service AskFirst (formerly AskNHS) and don't forget, if your complaint is mild, try contacting NHS111 by phone or online  or your pharmacy.  Always call 999 for a life-threatening illness or injury. 

  

Surgery News   

Covid booster  We have now come to the end of the current booster run local clinic. All patients who are now eligible should book their own booster by either ringing 119 or going  online . The NHS App now shows if you’ve had a booster: go to “Get your NHS COVID Pass” on the app. The NHS have advice on going abroad – please do NOT contact the surgery.  

 

Patient survey The report of the 2021 patient survey conducted by the John Hampden patients group can be found here, together with the surgery’s response.

 

GP Appointments At the moment both GP face-to-face and remote (video) appointments can only be booked by ringing the surgery:  telephone 01494 890900. We don't want to open up the surgery to more patient visits at present: we would have to shut altogether if staff came down with Covid. But we are reviewing this regularly. Meanwhile, face to face appointments will continue where medically necessary after clinicians have triaged each patients needs. All nurse appointments are running as normal. 

 

Appointments   

 

Everything you need to know about when we are open, which GPs and nurses are on duty, and how to get care when we are closed can be found in the  ‘opening times’ pages of our website.  Look at ‘practice staff’ pages to see details of our GPs, nurses, practice manager, receptionists, health visitor, and adult community health care team.  Our repeat prescription system is computerised and easy to use – see here.   

 

If you come to the surgery, there’s a public car park next door.  The surgery has disabled access and a disabled toilet. 

Our services 

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction. 

 

New patients:  see here for information about how to register 

 

Our clinics:  we provide family planning, child immunisation, blood tests, asthma and spirometry monitoring, chronic disease reviews, heart disease and ECG monitoring, travel advice, routine injections, an ante-natal clinic,  etc.  Full details are on our ‘clinics and services’ pages of our website.  Our receptionists are trained in care navigation, which means they can direct you to appropriate support and services. 

 

Blood tests:  unfortunately the wait for routine blood tests is now around 4 weeks. This is because of the backlog, and because tests take longer due to the need to wash down between patients. You can help by booking you test well in advance of when you need it. And if you have an urgent medical need for a test, we will support and advise where and when this can be done.  At present we have enough supplies of vials for blood tests: we will update this page if in future we have to restrict routine blood tests because of the national shortage reported in the media. 

Covid   

Thanks to everyone who has been looking at this page for updates rather than ringing us; but do call if you have any other medical concerns - we're open for business!   

We continue to work towards a safe and new way of working for the future: GP face-to-face appointments will continue where medically necessary after clinicians have triaged via an initial telephone appointment, this must be booked ahead. We would encourage patients to be led by the clinician and voice to the receptionist when booking their initial telephone appointment if they feel they need to be seen, however the appointment will always start with a telephone call with the GP team. See Covid page for the surgery’s full statement.

 

Where a patient has a more urgent need that cannot wait until the next telephone appointment with the GP the Reception team will take some details and this concern will be triaged to the clinical team to instruct next steps. This service is running as it always has pre Covid days. 

 

We are still running as normal all nursing appointments, again these need to be pre-booked in advance to ensure we know who is attending the surgery each day for Covid purposes.

(Site updated 20/12/2021)

 

 

(Site updated 11/01/2022)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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