Social Prescribing Event

Our Social Prescribing team will be regular attenders at the Forget Me Not Club at Prestwood Village Hall from Tuesday the 3rd of May between 2-4pm. This event is a Monthly fixture and is held the first Tuesday of the month. 

Please feel free to pop along and meet the team!

Dr Mallard-Smith

Hospital Waiting Times

Latest average waiting times for hospital appointments, operations or treatment now available on the NHS My Planned Care digital platform.


Get the NHS App

We have decided to use the NHS App instead of Patient Access for online access in future, although we’ll still respond to Patient Access requests.  The NHS App has a number of advantages for you and us, which we have described on the Online Services page of the surgery website where there are also instructions on how to upload the NHS app and register with it. 

 Newsletter - April 2022



Welcome to John Hampden Surgery  

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.  Please see our National Patient Survey results to see how fellow patients rate us. 


We would like to reassure all our patients that General Practice is open and here for all who need to use our services.  (Our statement about this can be found here .)  Please don't hesitate to contact us and don't be put off by the Covid situation. Alternatively, use our online service AskFirst (formerly AskNHS) and don't forget, if your complaint is mild, try contacting NHS111 by phone or online or your pharmacy.  Always call 999 for a life-threatening illness or injury. 


Surgery News   

Covid booster jabs Please don’t contact the surgery about booster jabs.  All information about booster jabs can be found on the NHS website here.  This includes jabs for vulnerable 5–11-year-olds.


Covid Exemption Certificates  If you want one of these certificates, which shows you are medically exempt Covid vaccinations/testing, visit here


Guide to what happens when you call the surgery for an appointment  This new guide has been developed with the support of our Patient Group.


Patients can now refer themselves to a social prescriber or health and wellbeing coach There's a new website for the Mid Chiltern Primary Care Network which covers John Hampden Surgery.  You can use it to refer yourself for help from one of the expert local social prescribers or health and wellbeing coaches.  They can give free help if your health is affected by loneliness, your weight or diet, addiction, your housing, debt, stress, or other things.


Waiting times for hospital consultation, treatment and surgery The new My Planned Care NHS website is updated weekly with information about waiting times.


NHS England letter to surgeries  We received a letter from NHSE on 27th January confirming existing guidance "that general practice remains open and patients will be seen face to face where it is clinically appropriate, remains in place".


Ordering prescriptions Could you please in future use the either the NHS App or email to order your prescriptions.  This was the system before Covid.  You can still ring us if you cannot manage these methods and you cannot post your prescription request through our letter box.  The change is to reduce the number of phone calls we are getting and so make it easier for patients to get through to us early morning. See here for how to get the NHS App.


Everything you need to know about when we are open, which GPs and nurses are on duty, and how to get care when we are closed can be found in the ‘opening times’ pages of our website.  Look at ‘practice staff’ pages to see details of our GPs, nurses, practice manager, receptionists, health visitor, and adult community health care team.  Our repeat prescription system is computerised and easy to use – see here.   


If you come to the surgery, there’s a public car park next door.  The surgery has disabled access and a disabled toilet. You must still wear a mask when visiting the surgery even after 24th March.


Our services 

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction. 


New patients: see here for information about how to register 


Our clinics:  we provide family planning, child immunisation, blood tests, asthma and spirometry monitoring, chronic disease reviews, heart disease and ECG monitoring, travel advice, routine injections, an ante-natal clinic,  etc.  Full details are on our ‘clinics and services’ pages of our website.  Our receptionists are trained in care navigation, which means they can direct you to appropriate support and services. 


Blood tests:  unfortunately the wait for routine blood tests is now around 4 weeks. This is because of the backlog, and because tests take longer due to the need to wash down between patients. You can help by booking you test well in advance of when you need it. And if you have an urgent medical need for a test, we will support and advise where and when this can be done.  At present we have enough supplies of vials for blood tests: we will update this page if in future we have to restrict routine blood tests because of the national shortage reported in the media. 


Prescriptions: please use the NHS App – advice here



Thanks to everyone who has been looking at this page for updates rather than ringing us; but do call if you have any other medical concerns - we're open for business!   


We continue to work towards a safe and new way of working for the future: GP face-to-face appointments will continue where medically necessary after clinicians have triaged via an initial telephone appointment, this must be booked ahead. We would encourage patients to be led by the clinician and voice to the receptionist when booking their initial telephone appointment if they feel they need to be seen, however the appointment will always start with a telephone call with the GP team. See Covid page for the surgery’s full statement.


Where a patient has a more urgent need that cannot wait until the next telephone appointment with the GP the Reception team will take some details and this concern will be triaged to the clinical team to instruct next steps. This service is running as it always has pre Covid days. 


We are still running as normal all nursing appointments, again these need to be pre-booked in advance to ensure we know who is attending the surgery each day for Covid purposes.



(Site updated 26/07/2022)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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