Welcome to John Hampden Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Please see our National Patient Survey Results to find out what people think of our practice - National Patient Survey
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
There is a public car park nearby and our main entrance is designed for easy access by those who are disabled. There is also access to a disabled toilet.
Please Note: The Surgery Reception desk is closed between 1pm and 2pm and the surgery will only accepts calls for urgent matters during this time.
If you have an urgent need please ring the bell for assistance. If you have an appointment booked during this period please use the check in screen in the main foyer. Between 13:00pm and 14:00pm the main reception desk will be closed however need for urgent attention will be available. During this time the only accepts calls for urgent matters.
Update for patients
Our thanks to all patients for adapting so well to our new ways of working. Our service is not going to change over the coming weeks. So here's a summary of how things are now being done:
- please DON'T book an appointment with us if you have symptoms of Coronavirus
- you also DON’T need to ring 111 if you have symptoms – just isolate
- but DO ring 111 if you feel you can’t cope with your symptoms at home, or your symptoms get worse or they don’t get better after 7 days
- the surgery doors will continue to be locked
- you still can’t book an appointment using Patient Access – you must phone us
- we will still screen all patients first by phone or other technology
- anyone needing a face-to-face GP appointment will get one, but we are trying to use technology alternatives where possible
- most nursing appointments are continuing face-to-face
- we are regularly contacting our vulnerable patients who are at home
- we are still doing chronic disease reviews (such as for diabetics) using remote technology
Keeping you safe if you visit the surgery
- social distance measures are in place at the surgery, including a one-way system
- appointments are spaced out so the waiting room doesn’t get crowded
- all patients attending the surgery are given a mask to wear
- clinical staff wear PPE throughout each consultation
- we will soon have some 2-metre stickers if patients have to wait outside
- high risk patients are seen first thing in the morning where possible, to minimise exposure to other patients
Everything we are doing has been the subject of a full risk assessment. So please don't hold back in contacting us if you have any medical concerns.
Please see below information for guidance relating to COVID 19 and children.
COVID and Children
COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national If your child is severely unwell call 999 or go to Emergency Department.
In addition, The Royal College of Paediatrics and Child Health have developed the below info sheet to support parents with worrying symptoms during the covid-19 outbreak. Please refer to this info sheet if you are at all concerned with any symptoms your child may presenting and are unsure what to do.
Royal College of Paeds and Child Health Info Sheet
For more information regarding this new service please see - Improved Access section within the further reading tab or speak to a member of our reception team.
ASK NHS APP
What is ASK NHS?
Ask NHS is a simple online and mobile solution that provides improved access to local NHS services. Ask NHS is aligned with the GP Forward View online consultation requirements and is available on DPS. Ask NHS is provided in partnership with the NHS.
If you are aged 18-24, please download the app from your device app store if you need support with NHS Services.
John Hampden Surgery Privacy Statement
(Site updated 03/06/2020)