Welcome to John Hampden Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Please see our National Patient Survey Results to find out what people think of our practice - National Patient Survey
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
There is a public car park nearby and our main entrance is designed for easy access by those who are disabled. There is also access to a disabled toilet.
Please Note: The Surgery Reception desk is closed between 1pm and 2pm and the surgery will only accepts calls for urgent matters during this time.
If you have an urgent need please ring the bell for assistance. If you have an appointment booked during this period please use the check in screen in the main foyer. Between 13:00pm and 14:00pm the main reception desk will be closed however need for urgent attention will be available. During this time the only accepts calls for urgent matters.
Public Health Alert
Plans will continue to develop over the next coming days and weeks following advice from NHS England and Public Health.
At the moment from Monday the 16th of March the surgery will be remain open however our doors will be closed. Patients who have planned scheduled appointments will be the only patients allowed to enter the practice, please use the door bell to indicate arrival.
We would ask all other patients who DO NOT have a scheduled appointment to NOT attend the surgery and to telephone us to allow us to triage your query.
We will continue to communicate with our patients when changes occur in these developing times.
We thank all our patients in advance for your support and patience.
Dr Mallard-Smith and Partners.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS Has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
what to do if you have symptoms?
Stay at home for 7 days if you have either:
- High temperature
- New continuous cough
DO NOT come to the surgery, pharmacy or hospital.
You DO NOT need to contact NHS 111 to tell them you're staying at home.
Please visit the NHS UK site to read the advice about staying at home. - https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/
Use the NHS 111 ONLINE coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your symptoms get worse
- your symptoms do not get any better after 7 days
The NHS 111 online service can be accessed by visiting: https://111.nhs.uk/
Patient Group Message
On behalf of all John Hampden patients, thank you to everyone - doctors, nurses, receptionists and all other staff - for everything you are doing for us at the moment. We know it must be tough and there will be more to do.
We hope all our fellow patients are being polite, respectful and appreciative towards all surgery staff. The World Health Organisation says it is normal to feel sad, stressed, confused, scared or angry during a crisis. But it isn't going to help anyone to take it out on our hard-pressed and amazingly committed surgery team.
For more information regarding this new service please see - Improved Access section within the further reading tab or speak to a member of our reception team.
ASK NHS APP
What is ASK NHS?
Ask NHS is a simple online and mobile solution that provides improved access to local NHS services. Ask NHS is aligned with the GP Forward View online consultation requirements and is available on DPS. Ask NHS is provided in partnership with the NHS.
If you are aged 18-24, please download the app from your device app store if you need support with NHS Services.
The John Hampden Surgery - Privacy Notice
To access the Local Commissioning Primary Care Privacy Notice please follow the link below.
(Site updated 01/04/2020)