We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Please see below the practice complaints procedure Complaints Policy

Your Feedback Matters

Had a recent experience with John Hampden Surgery? We’d love to hear from you.

Our Friends and Family Test (FFT) is a quick and simple way to tell us about your experience of our services.

Whether you’d like to share something we did well, recognise a member of our team, suggest an improvement, or tell us about something that didn’t go as well as you hoped, your feedback is important to us.

We regularly review your comments to help us understand what matters to our patients, celebrate good practice and identify where we can make improvements.

Share your thoughts

Complete our short Friends and Family questionnaire and help us continue to improve the care and service we provide.

Thank you for taking the time to share your experience with us.

Your voice helps shape our practice.

PLEASE NOTE - Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please read our complaints policy.