We have introduced a new GP appointment and admin booking system.

CLICK HERE TO SUBMIT YOUR REQUEST

Triage Service Hours:
Our triage service is available from 8am to 4pm. However, it may close earlier once we reach our safe capacity for the day, if you find it is closed it will not re-open that day.

Urgent Problems:
If you have an urgent medical issue and the triage service is closed, please call our reception team for assistance, or dial 111. For non-urgent issues, we kindly ask that you wait until the service reopens the next day.

PLEASE CALL RECEPTION TO BOOK THE FOLLOWING APPOINTMENTS:

• All nurse appointments – including immunisations, dressings, blood tests, smear tests, and more.

Support and Guides

How to: Please see the 5-minute video about the triage system which takes you through the form that needs to be completed.  You can view it here Patient Flash Demo: How to submit a medical request in Patient Triage - YouTube .

Introduction and FAQ(s): ACCURX Introduction and FAQs.pdf

While the practice continues to navigate the impact of Covid 19 we ask all patient to only attend the practice where you have a BOOKED appointment or indeed have been instructed by the practice to collect or drop something to us. 

We ask all other requests to be made via the telephone to allow you to be directed by our team on the best approach and avoid unesseary queues at our entrance. 

Our door remains closed to anyone who does not have a scheduled appointment to help protect staff and vulnerable patients who attend the surgery therefore it is important  patients observe this request.

Please also be aware it is a mandatory requirement when attending the practice that a face covering is worn and you are encouraged to bring this with you to allow access to the practice. 

Thank you in advance.

Dr Mallard-Smith and Partners

New way of contacting the surgery

In common with many other surgeries, from the 29^th of July we will be introducing an online contact form.  We call this ‘online triage’.

You will still be able to telephone the surgery.  But this new method will make more efficient the process of booking appointments and getting you the right care.  And it will free up the lines for patients who are vulnerable or do not have internet access, and also for requests for nurse appointments which will still be by phone.

What this means for you

Instead of ringing the surgery, you will be able to fill in a short form on your computer, tablet or smartphone.  There’s one form if you want to make contact about a medical matter, and another one if you have an administrative query.  If you do phone, our receptionist will ask the same questions that are on the form.

All the medical forms will be looked at by the clinical team.  They will read what you say about your medical condition and decide next steps.  You will then hear directly from the practice by phone, text, or email (you can say which you prefer).

All forms will be reviewed by the responsible team within 48 hours. 

The information you put on the form will be kept confidential in the same way we do with your medical records.

These new arrangements do not affect the existing methods of getting help, including 999 for any emergency and 111.

The form will be available on the NHSApp and from a link on our website and can be used between 7am and 4pm weekdays.  There’s a video showing how the new system works Patient Flash Demo: How to submit a medical request in Patient Triage (youtube.com).  We have also developed an FAQ guide - FAQs Patient Triage Model  

The patient group did a survey of some patients to prepare for online triage. They can be reached at jhs.patientsgroup@nhs.net

Thank you for your patience during the initial stages of introducing the new system.

Dr Mallard-Smith and Partners

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Please speak to member of our team who will help support you get the correct appointment. 

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. Visits will not be possible until the afternoon, unless a significant emergency.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We hold early morning and late evening telephone appointments on Monday and Tuesdays. Please contact our reception team to book an appointment. Please note our Saturday clinics are prioritised for commuters and children who are unable to attend during normal opening times.

From 1 October 2022, our Primary Care Network will be providing enhanced access which includes providing services into the evenings and on Saturdays. This will provide patients with more access to a variety of primary care services. This is in line with all GP surgeries across England. 

Among the services available during these extra hours are vaccinations, cervical screening, health checks and medicine reviews, and you will be able to see or speak to a number of clinicians, including nurses, pharmacists and social prescribers. You may be offered one of these options when you contact us about an appointment.   

Some GP appointments may be available during these extra hours. 

The NHS across Mid Chiltern PCN has sought the views of local patients about what and how additional hours could best provide the services they need and we will continue to listen to feedback to make sure we are getting things right. 

Mid Chiltern PCN 

The practice forms part of the Mid Chiltern PCN and works alongside the below surgeries to offer the new Enhanced Access contract. Below are the practices that form Mid Chiltern PCN.

• Amersham Health Centre
• Hughenden Valley Surgery
• John Hampden Surgery
• Prospect House
• Rectory Meadow Surgery
• FedBucks Improved Access Hubs located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only).

All appointments need to be pre-booked, either in advance or on the day.

How to book an Improved Access appointment

Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.

This is NOT a walk in service – if you need urgent medical advice after 18:30, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you have signed up to SMS appointment alerts you will be able to respond to the appointment reminder to auto cancel your appointment if you are unable or no longer require the appointment. 

DNA Policy

Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement a strict Did Not Attend Policy. If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor. If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours' notice. We can then offer the appointment to someone else.

DNA Policy - Practice Policy

Please note: If you are more than 10 minutes late for your appointment it is likely you may be asked to re-book an alternative appointment. (This does not apply if you're not late but the appointment is behind schedule.) 

If you would like a chaperone present during your consultation, please advise the receptionist when booking your appointment or checking in.

Please see our Chaperone Policy for further information - The John Hampden Surgery Chaperone Practice Protocol

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.