• 🆕 Bank holiday Pharmacy Opening Times can be found here - Buckinghamshire - Pharmacy Opening Times - BH Winter 2024-25 - Final V1.pdf
• 🆕We are now  BOOKING for the new RSV Vaccine. 
• 🆕Please see [Important%20Changes%20to%20our%20Services.pdf]herefor an update to services in line with British Medical Council Action
• 🆕We are NOT offering the Covid-19 AUTUMN booster vaccine. However, there are other ways to arrange a vaccine:

- call 119 free

- book online BOOK HERE . Local pop-up clinics and offers can be found here

• 🆕COVID VACCINE FOR THOSE HOUSEBOUND will be contacted in due course by our local visiting service. If you are housebound and have not been contacted please contact our reception team to discuss. Remember: if you are aged 75+, or are at high risk due to being immunosuppressed, you don't have to wait for an NHS invite to book a Covid-19 Autumn booster vaccine: You can book now using the above telephone number and link.

• 🆕JHS Patient Group annual report published at https://johnhampdensurgery.co.uk/patient-participation-group

• 🆕 The Practice no longer accepts prescription requests of the phone due to safety issues, unless you are known to us as housebound.  Please sign up to the NHSApp/online services to order prescriptions at your leisure.  Under 18s should email their requests direct to the practice johnhampdensurgery@nhs.net
• 🆕Practice paramedic joins surgery team – see announcement below

• Please DO NOT EMAIL MEDICAL QUERIES / INFORMATION TO THE PRACTICE. The email address should only be used to communicate prescription requests to the practice and where instructed to send something approved by a member of our team. If you have a medical enquiry or wanting to share information with us please contact the practice by phone on 01494 890900 and our team will support how this can be done in line with practice procedures. By emailing you risk your enquiry not being responded to - thank you in advance.  

In common with many other surgeries, from the 29^th of July we will be introducing an online contact form.  We call this ‘online triage’.

You will still be able to telephone the surgery.  But this new method will make more efficient the process of booking appointments and getting you the right care.  And it will free up the lines for patients who are vulnerable or do not have internet access, and also for requests for nurse appointments which will still be by phone.

What this means for you

Instead of ringing the surgery, you will be able to fill in a short form on your computer, tablet or smartphone.  There’s one form if you want to make contact about a medical matter, and another one if you have an administrative query.  If you do phone, our receptionist will ask the same questions that are on the form.

All the medical forms will be looked at by the clinical team.  They will read what you say about your medical condition and decide next steps.  You will then hear directly from the practice by phone, text, or email (you can say which you prefer).

All forms will be reviewed by the responsible team within 48 hours. 

The information you put on the form will be kept confidential in the same way we do with your medical records.

These new arrangements do not affect the existing methods of getting help, including 999 for any emergency and 111.

The form will be available on the NHSApp and from a link on our website and can be used between 7am and 4pm weekdays.  There’s a video showing how the new system works Patient Flash Demo: How to submit a medical request in Patient Triage (youtube.com).  We have also developed the below  FAQ guide - ACCURX Introduction and FAQs.pdf

The patient group did a survey of some patients to prepare for online triage. They can be reached at jhs.patientsgroup@nhs.net

Thank you for your patience during the initial stages of introducing the new system.

Dr Mallard-Smith and Partners

Policy Reminder for Patient Behaviour

Dear Valued Patients,

We hope this message finds you well. We'd like to take a moment to remind everyone of our practice's zero-tolerance policy regarding inappropriate or disrespectful behaviour towards our staff.

We have recently noted an increase in unfortunate incidents where dissatisfaction has been directed towards our receptionists. We understand that health matters can often evoke strong emotions, but it is crucial to remember that our receptionists and staff are here to assist you. They follow the protocols and guidelines set by our partners and medical team, and their main goal is to ensure your experience with us is as smooth and positive as possible.

We kindly ask for your understanding and respect when interacting with our team members. It is essential to maintain a safe and comfortable environment for all parties involved - patients, doctors, and administrative staff. Negative behaviour will not be tolerated, and continued instances may result in re-evaluation of the provided services.

We appreciate your patience and cooperation in maintaining a respectful and courteous atmosphere within our practice.

Thank you for your understanding,

John Hampden Management Team