Use the Friends and Family form It takes about two minutes and you can stay anonymous. Thank you for helping us improve. 

Someone made your visit better?

Tell us their name or role in the FFT form.

We share every thank you with the whole team.

How your feedback has made a difference

You said: "Some difficulty using triage / online forms"

We did:

1. Producing a simple 'How to request and appointment2 guide
2. Sharing example of how triage works and why it improves access and safety when discussing with patients. 
3. Offering support for digitally excluded patients.

You said: "Occassional clinics running late and longer wait times for routine appointments"

We did:

1. Monitoring clinic delays and reviewing appointment scheduling
2. Informing patients promptly when clinics are running behind, this is supported by an alert when patients use the check in screen.
3. Continuing to explore ways to reduce delays and improve patient flow.

You can see our full review of quartely feedback by following the link below.

Q2 Feedback Report

"Lucy is very efficient and very friendly"

"The nurse was fantastic with my child and made it positive experience - bubbles and stickers really helped!"

"Receptionist Alison is a credit to the surgery - calm, listens and compassionate"

"Brillant service via the triage system"

"Dr Waddington was very kind and answered all my questions"

"A Friendly, courteous and effiencient service - all staff are amazing!"

We're sorry when we get things wrong

We work had to give every patient the best care and service, and we know we don't always get it right. If you are unhappy with someting, please tell us. We want to put it right quickly and fairly. 

You can read our Complaints Policy to see how we handle complaints, or speak to our Practice Manager, Laura via reception on 01494 890900

The feedback form is for comments about our service, so we can't respond to medical questions or formal complaints through it. For a medical concern, please contact the surgery on 01494 890900, or us our appointment and medical request page.

For a formal complaint, please see our Complaints Policy.